Description based on the Specified Commercial Transactions Act

Seller: ASAP Co., Ltd.
Representative: Suigoka Kaisei
Address: 150-0044, Tokyo, Shibuya-ku, Maruyama-cho 5-5, Navi Shibuya V 3rd floor
Phone number: 05011564096
Email: architect404.official@gmail.com

Selling price:

The sales price will be the displayed amount (displayed price/excluding consumption tax).

free shipping

Payment Method and Time of Payment:

Please contact our shop for inquiries regarding products, shipping, etc.

Payment methods: Payment can be made by credit card or bank transfer.

Bank transfer: 0 yen *Transfer fees must be borne by the customer.

Payment period: Payment will be confirmed when the product order is confirmed.

Product delivery time:

Shipping methods will be Japan Post and Click Post.

Your order will be shipped within 11 to 20 days after we receive your shipping request.
It will arrive within one week of shipping.

We are closed for shipping on Saturdays, Sundays, and holidays.

For Click Post, we are unable to determine the exact arrival date.

We will send you a tracking number when we ship your item, so please check it yourself to track your order.

*Delivery may be delayed depending on stock availability.

[Returns and Exchanges]

- If you live outside the EU -

1) Returns/Exchanges and Refunds due to Defective Products

If the product falls within the defective category listed below, we will exchange it free of charge within 6 days of receiving the product.

If the item you wish to exchange is out of stock, we will refund the full amount you paid, including shipping costs.

If the item is eligible for exchange or refund, you will be responsible for disposing of the defective item.

[Exchange conditions for eligible items]

・The size listed on the website may differ from the actual size. (1-3cm difference is not applicable)

The product has cuts or holes.

The color of the product I received is clearly different from what I ordered.

- If there are any other significant defects regarding wear

*Overseas products may not have as strict product standards as Japanese products, and the sewing and construction may be poorly done.

*Depending on your monitor or display environment, the color and texture of the actual product may differ from what you see on your screen.

Please note that if any of the following conditions are not applicable, we will not be able to accept returns/exchanges or refunds.

[Return conditions not applicable]

・Returns and exchanges due to customer convenience (color, size, etc.)

- Products that cannot be verified, such as products whose labels have been discarded

・Items that have been delivered more than 6 days ago

・Products that have acquired odors, stains, or scratches while in the customer's possession

-Products with a size error of 1-3cm

・Since natural stone products use natural stones, the stone patterns are different for each piece and cannot be selected. Please enjoy your own unique ring that is unique to each piece.

2) Cancellation after ordering

As the order is processed automatically after it is placed, cancellations cannot be accepted in principle.

3) Regarding size exchanges after receiving the item

We do not accept any size exchanges after the item has arrived.

4) If your package cannot be delivered due to an incomplete address entered by the customer

You will be responsible for all reshipment fees. If the package is returned to our warehouse more than 30 days ago, the ordered items will be discarded. No refunds will be given for discarded items.

-Residents of EU member countries-

We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 30 days of receiving your order.

Merchandise must be returned within 30 days of receipt.

Merchandise must have all original tags attached.

Except for quality issues, special products Clearance sale are not participating in the return policy.If your order has been paid through Store Credit or Coupon code only, please note that all products will become Final Sale or Clearance Sale and not eligible for return or refund.

Customers may begin the return process by contacting us at info@nanostudio-official.com.

RETURNS/EXCHANGES

You can return your product for store credit, a different product, or a refund to the original payment method. The original shipping cost (if any) is non-refundable, in most cases.

Please note that we do not provide a shipping label on returns.

To begin your return or exchange, please contact us at architect404.official@gmail.com

To return or exchange an item please follow the steps below:

Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)

Mail your return to the address provided to you via email.

Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.

REFUNDS

The tracking number is required once you send it back. Otherwise, the order will lose the refund service.

Refunds will be processed within approximately 5 to 7 business days after we receive your return.

The shipping back charges are non-refundable.

Import duties/taxes and customs fees are non-refundable.

Except for quality issues, special merchandise does not participate in the return policy.

Please note that store credits cannot be redeemed for cash. In addition, if your order is purchased through store credits offered from a previous return, the order is not eligible for free return.

*If the item you receive is defective

(1) Returns/exchanges and refunds for defective items

If the item is within the scope of the defective items specified below, we will exchange it free of charge within 6 days of receipt of the item.

If the item you wish to exchange is out of stock, we will proceed with a full refund of the amount paid, including shipping costs.

In the case of exchange and refund, please dispose of the defective item(s) on your own.

Conditions for exchanges within the scope of the exchange

The actual size is different from the size stated on the website. (1-3cm or less is not applicable.)

・Item has a cut or hole in the item.

The product has a cut or hole.

The color of the received item is clearly different from the actual order.

The color of the product is clearly different from the actual order.

Other serious defects related to wear.

The sizes listed are basically the measurements on a flat surface, and there may be a slight difference.

Overseas products may have less stringent product standards than ours, and sewing and manufacturing may be crude.

Depending on the monitor or display environment you are viewing, the color, texture, etc. may appear different from the actual product.

In addition, please note that we cannot accept any returns/exchanges or refunds if the following conditions apply to the exchange of out of scope.

Conditions of return of goods not subject to the following

Returns and exchanges for the customer's convenience (color, size, etc.)

Because of overseas products, there are also products that do not have holes in the button holes for bottoms such as jeans and denim. In such cases, please understand that you will be asked to open the holes by yourself.

In such cases, the customer will be required to open the holes by themselves.

Merchandise for which we are unable to confirm the label (eg, if the label has been thrown away).

Merchandise that has been in the shop for more than 6 days after arrival.

Merchandise that has been used, altered, washed, or cleaned

Items that have been used, altered, washed, or cleaned. Items with fraying, threading, no laundry tags, wrinkles, or loose beads or buttons will not be accepted.

Size error is within 1-3cm.

The pattern of natural stones used in our natural stone products varies from piece to piece and cannot be selected. Please enjoy your own unique ring, which is only possible with a one-of-a-kind product.

※If a package cannot be delivered due to an incomplete address entered by the customer

The customer will be responsible for all reshipment fees. If the package is returned to our warehouse and has more than 30 days passed, the ordered items will be discarded. No refunds will be accepted if items are discarded.

Thank you for your understanding and continued support. We love and appreciate each and every one of you.